1. Overview
Welcome to Yveloxy ("we," "us," or "our"). Yveloxy is an AI-first software company based in Karachi, Pakistan, providing services including AI Automation, AI Chatbot Development, EdTech Solutions, Digital Employee Solutions, Web Development, Mobile App Development, Computer Vision, and Natural Language Processing.
This Privacy Policy applies to all information collected through our website www.yveloxy.com, our contact forms, and any communication channels including WhatsApp, email, and phone — collectively referred to as our "Services."
By using our website or contacting us through any channel (including WhatsApp), you agree to the collection and use of information as described in this Privacy Policy. If you do not agree, please do not use our Services.
2. Data We Collect
We collect information that you voluntarily provide to us and information automatically collected when you use our website.
A. Information You Provide Directly
| Data Type | Examples | How Collected |
|---|---|---|
| Contact Information | Full name, email address, phone number | Contact form, WhatsApp, email |
| Business Information | Company name, industry, business requirements | Contact form, consultation calls |
| Communication Data | Messages, inquiries, project details | WhatsApp, email, contact form |
| Service Interest | AI Automation, Chatbot, EdTech, etc. | Contact form dropdown |
| Project Details | Budget range, timeline, project description | Contact form, consultation |
B. Information Automatically Collected
- Usage Data: Pages visited, time spent on pages, links clicked, browser type and version
- Device Information: IP address, operating system, screen resolution, device type
- Referral Data: The website or source that directed you to our site
- Cookie Data: Session identifiers and preference settings (see Section 6)
C. WhatsApp Communication Data
When you contact us via WhatsApp at +92 325 3796015, we may collect your WhatsApp display name, phone number, and the content of your messages. This data is used solely to respond to your inquiry and provide our services.
3. How We Use Your Data
We use the information we collect for the following purposes:
Primary Business Purposes
- To respond to your inquiries, consultation requests, and project proposals
- To provide, operate, and improve our AI automation and software development services
- To send you service updates, project progress reports, and relevant proposals
- To process and manage client projects and deliverables
- To send invoices, contracts, and project-related documentation
Communication Purposes
- To contact you via WhatsApp, email, or phone regarding your project or inquiry
- To send important service announcements and updates
- To share relevant information about our AI services and solutions
- To follow up on consultation requests and project proposals
Business Improvement
- To analyze website usage and improve user experience
- To understand which services are most in demand
- To develop new services and features based on client needs
- To maintain the security and integrity of our website
Legal Basis (GDPR & applicable data laws): We process your data based on (a) your consent when you contact us, (b) contractual necessity when we deliver services to you, and (c) our legitimate business interests in operating and improving our services.
4. WhatsApp Business Communication
Important: Yveloxy uses WhatsApp Business to communicate with clients and potential clients. We comply with Meta's WhatsApp Business Policy and only send messages to individuals who have voluntarily shared their phone number and expressed interest in our services.
How We Use WhatsApp
- To respond to inquiries submitted through our website contact form or direct WhatsApp messages
- To send project updates, proposals, and service-related information
- To share information about our AI automation services that you have requested
- To provide customer support and follow-up assistance
- To send appointment reminders and consultation confirmations
- To deliver service notifications relevant to your ongoing or pending project
Consent & Opt-In
We only initiate WhatsApp communication with individuals who have:
- Voluntarily provided their phone number via our contact form or direct message
- Expressed interest in our services or requested information from us
- Previously engaged with us through WhatsApp or other communication channels
Opt-Out / Stop Receiving Messages
You have the right to stop receiving WhatsApp messages from us at any time. To opt out:
- Reply "STOP" to any WhatsApp message from us
- Send an email to info@yveloxy.com requesting removal
- Contact us directly at +92 325 3796015 to unsubscribe
We will process your opt-out request within 48 hours and will not send you further promotional messages.
Meta / WhatsApp Data Processing
WhatsApp is owned by Meta Platforms, Inc. When you communicate with us via WhatsApp, your data is also subject to WhatsApp's Privacy Policy and Meta's Privacy Policy. We do not have control over Meta's data processing practices.
WhatsApp Message Templates: Yveloxy uses approved WhatsApp Business message templates for sending structured notifications. These templates are pre-approved by Meta and are used only for legitimate business communication purposes as described above.
5. Third-Party Sharing & Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:
Service Providers
We may share data with trusted third-party service providers who assist us in operating our website and delivering our services. These providers are contractually obligated to protect your data and use it only as directed by us:
| Service Provider | Purpose | Data Shared |
|---|---|---|
| Meta / WhatsApp Business | Business messaging & communication | Phone number, message content |
| Email Service Provider | Email delivery and communication | Name, email address |
| Web Hosting Provider | Website hosting and infrastructure | IP address, server logs |
| Analytics Tools (if used) | Website performance monitoring | Anonymized usage data |
Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., court orders, government agencies).
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.
We never sell your personal data to advertisers, data brokers, or any other third parties for commercial purposes.
7. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Security Measures We Implement
- SSL/TLS encryption for all data transmission on our website
- Restricted access to personal data — only authorized team members can access it
- Regular review and updating of our security practices
- Secure storage of client project data and communications
- Password protection and access controls for internal systems
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security, but we are committed to continuously improving our security practices.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, and resolve disputes.
| Data Category | Retention Period | Reason |
|---|---|---|
| Contact form inquiries | 2 years | Follow-up and business records |
| Client project data | 5 years after project completion | Legal and contractual obligations |
| WhatsApp communications | 1 year | Customer support and project reference |
| Website analytics data | 26 months (anonymized) | Performance analysis and improvement |
| Financial/invoice records | 7 years | Tax and legal compliance (Pakistan FBR) |
After the applicable retention period, your data is securely deleted or anonymized so it can no longer be associated with you personally.
9. Your Privacy Rights
Depending on your location and applicable law, you may have the following rights regarding your personal data:
- Right to Access: Request a copy of the personal data we hold about you.
- Right to Rectification: Request correction of inaccurate or incomplete personal data.
- Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data, subject to legal retention requirements.
- Right to Restrict Processing: Request that we limit how we use your personal data in certain circumstances.
- Right to Data Portability: Request a copy of your data in a machine-readable format.
- Right to Object: Object to processing of your personal data for marketing or other non-essential purposes.
- Right to Withdraw Consent: Withdraw your consent to data processing at any time, without affecting the lawfulness of prior processing.
- Right to Opt-Out of WhatsApp Messages: Unsubscribe from WhatsApp communications at any time by replying "STOP" or contacting us directly.
How to Exercise Your Rights: To exercise any of the above rights, please contact us at info@yveloxy.com. We will respond to your request within 30 days. We may need to verify your identity before processing your request.
10. Children's Privacy
Our Services are intended for use by businesses and professionals and are not directed to individuals under the age of 18. We do not knowingly collect personal information from children under 18.
If we become aware that we have inadvertently collected personal data from a child under 18, we will take immediate steps to delete that information. If you believe we may have any information from or about a child under 18, please contact us at info@yveloxy.com.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or improvements to our services. When we make significant changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage for significant changes
- Notify active clients via email or WhatsApp where appropriate
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our Services after any changes constitutes your acceptance of the updated policy.
12. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal data, please don't hesitate to reach out to us through any of the following channels:
We take all privacy concerns seriously and will respond to your inquiry within 48 business hours.